Witnessing rudeness ruins a good mood — and could even put hospital patients at risk
“Rudeness, even if it’s not aimed at us, can derail a day. It can spoil a meal and ruin a good mood. It can hamstring creativity and hamper job performance. It makes us feel uncomfortable and conflicted: We don’t want to be involved, but we feel like we should be.
As it turns out, people can be so distressed by rudeness they’ll stop patronizing a business after witnessing one worker berate another, researchers reported in a study published in the August issue of the Journal of Consumer Research.”
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